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Two Factor Authentication

Two Factor Authentication is a security measure for an account that requires the entry of an additional code, received as an SMS text message or email, after logging into an account with a login name and password. This code can also be generated using an authenticator app.

How Two Factor Authentication works

When Two Factor Authentication is activated:

Upon login to the Alarm.com or the Fluent app, a text message or email containing a randomly generated code is sent to a specified recipient. From there, the code is necessary to log in. A code can also be generated using an authentication app. The following are example codes that can be sent:

Text message

Email
Upon successful login to the Alarm.com, you will be prompted with a message asking if the device is a trusted device.
- If Trust Device is selected, then the Two Factor Authentication process is not started upon login for that specific device.
- If Skip is selected, the device remains a not trusted device and requires a code to be submitted every time someone uses the device to log into that account.
- Note: On the Fluent app, the mobile device is automatically trusted upon initial login with Two Factor Authentication.

To enable/disable Two Factor Authentication for a login using the Alarm.com

Go to https://www.alarm.com/web/system/settings/login-information/login-setup/two-factor-authentication/overview
Log in using the same username and password you use for the Fluent app.
If disabling Two Factor Authentication, click next to the method needing to be disabled, and then click Disable.
If enabling Two Factor Authentication, click to select either Text Message, Email, or Authentication App.
If enabling Two Factor Authentication for text message
1. Click Next.
2. In Mobile Number, enter the mobile number to receive the Two Factor Authentication confirmation code.
3. Using the Country dropdown menu, select either USA or Canada.
4. Using the Provider dropdown menu, select the cellular carrier of the mobile phone number.
  Note: This displays the full list of Two Factor Authentication compatible cellular carriers.
5. Click Send Code to send a verification code to the mobile number entered.
6. In Verification Code, enter the code that is provided in a text message to the mobile number.
7. Click Verify.
If enabling Two Factor Authentication for email
If enabling Two Factor Authentication for email:
1. In Send Verification Code, verify the correct email is displayed.
2. Click Send.
3. In Verification Code, enter the code that is provided in the received email.
4. Click Verify.
5. In Device Name, enter the desired name for the current device that will be trusted.
6. Click Trust This Device.
If enabling Two Factor Authentication for an authentication app
Note: A mobile device with an authenticator app is required to complete this process and the steps may vary based on the authenticator app in use
1. Click Authentication App
2. Generate an authentication code
  - Use a mobile device with an authenticator app to scan the QR code or manually enter the code provided on the Customer Website or Customer app into the authenticator app.
3. In the Enter Code field, enter the code that is generated on the authenticator app to verify the device.
4. Click Next.
5. In Device Name, enter the desired name for the current device and click to select to Trust this Device if the device is trusted.
6. Click Next.
7. In Linked Devices, click Trust next to any additional devices that can be trusted.
8. Click Done.

To enable/disable Two Factor Authentication for a login using the Fluent app

Log into the Fluent app.
Tap .
Tap Login Information.
Tap Two Factor Authentication.
If disabling Two Factor Authentication, tap Disable and then tap Confirm.
If enabling Two Factor Authentication, tap to select either Text Message, Email, or Authentication app.
If enabling Two Factor Authentication for text message
1. Tap Next.
2. In Mobile Number, enter the mobile number to receive the Two Factor Authentication confirmation code.
3. Using the Country dropdown menu, select either USA or Canada.
4. Using the Provider dropdown menu, select the cellular carrier of the mobile phone number that will receive the Two Factor Authentication confirmation code.
  Note: This displays the full list of Two Factor Authentication compatible cellular carriers.
5. Tap Send Code to send a verification code to the mobile number entered.
6. In Verification Code, enter the code that is provided in a text message to the mobile number entered.
7. Tap Verify.
8. In Device Name, enter the desired name for the current device that will be trusted.
9. Tap Next.
10. In Linked Devices, tap Trust next to any additional devices that can be trusted.
11. Tap Done.
If enabling Two Factor Authentication for email
1. In Send Verification Code, verify the correct email is displayed.
2. Tap Send.
3. In Verification Code, enter the code that is provided in the received email.
4. Tap Verify.
5. In Device Name, enter the desired name for the current device that will be trusted.
6. Tap Next.
7. In Linked Devices, tap Trust next to any additional devices that can be trusted.
8. Tap Done.
If enabling Two Factor Authentication for an authentication app
Note: A mobile device with an authenticator app is required to complete this process and the steps may vary based on the authenticator app in use
1. Tap Authentication App.
2. Generate an authentication code
  - Use a mobile device with an authenticator app to scan the QR code or manually enter the code provided on the Customer Website or Customer app into the authenticator app.
3. In the Enter Code field, enter the code that is generated on the authenticator app to verify the device.
4. Click Next.
5. In Device Name, enter the desired name for the current device that will be trusted.
6. Tap Next.
7. In Linked Devices, tap Trust next to any additional devices that can be trusted.
8. Tap Done.