Ensuring Video Analytics accuracy
Because AID is dependent upon Video Analytics, it is important that the camera location, calibration, and rule configuration (ground zone or tripwire) is optimized. If you encounter a scenario where objects are being misclassified as people or clips uploading erroneously, verify the Video Analytics best practices are followed.
Select the appropriate add-on quantity
It is recommended to have the appropriate monthly limit for the maximum number of AI Deterrence events for your account. These events are assessed at the account level and do not need to be evenly distributed or used across each supported camera. For information about updating your add-on quantity, contact your service provider.
Example
On an account with 60 events and two cameras, one camera could use 40 events while the other could use 20.
Avoid excessive event usage
To avoid expending the monthly AID event quota too quickly, we recommend configuring the camera Video Analytics rules to avoid areas with excessive foot traffic and clip uploads. Keep in mind:
- If a customer wants to enable the feature in more active traffic areas during down times, they can set up one of up to the three Video Analytics rules per camera to utilize the AID feature during those timeframes.
- If a customer wants active areas covered, their service package can be adjusted to include additional AID events. If they completely expend the monthly quota and do not want additional events, AID responses will automatically resume the first day of the next month.
Note
If an AID event is interrupted by a Two-Way audio call, it will count toward the monthly quota.
Performance/latency
AID event latency is classified as the time from when Perimeter Guard goes off until the AID voice message begins playing. The majority of AID events are expected to arrive within 8 seconds or less from the time that PG begins. There may be some variance in latency based on location, network connection method (wired/wireless), signal strength, and network congestion. If you are observing longer wait times than expected, review networking best practices or contact your sales representative.
Configure the message type
AID supports multiple message types and voices to respond to a wide range of activity. These message types and voices vary in severity and tone, so AID rules can be configured to meet each user's specific needs. Keep in mind that you can configure up to three recording rules which can be configured with or without AID so you can easily schedule these behaviors and get additional protection when it is needed most.
For example, you could schedule a harsh tone after hours but a friendly tone on a day where your business is closed during normal business hours.
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