Cancel/Verify allows users to respond to alarm events directly and to communicate to a monitoring station when the cause might be accidental or a real emergency. This feature is included with any interactive service package and is available to the primary login or users with Master Control.
Important: Cancel/Verify only appears when the panel has registered that sensors have been tripped and the system is in an alarm state.
To cancel an alarm using the Fluent App:
- When the system is in alarm, log into the Fluent App.
- Use the Time Remaining to review video cameras or communicate with those at home quickly.
- Press and hold Cancel Alarm for 3 seconds.
- A confirmation screen pops up to let users know the signal has been canceled.
To verify an alarm using the Fluent App:
- When the system is in alarm, log into the Fluent App.
- Use the Time Remaining to review video cameras or communicate with those at home quickly.
- Press and hold Verify Alarm for 3 seconds.
- A confirmation screen lets users know the signal has been confirmed.
Frequently asked questions
Why use Cancel/Verify?
The Cancel/Verify monitoring station-supported feature has the potential to help reduce the number of accidental alarm dispatches made each year. A user can quickly resolve an alarm situation by pressing a button whether the cause is accidental or an emergency.
Additionally, accidental dispatches can result in fines at all levels of accountability: users, dealers, and monitoring stations. Not to mention distracting emergency personnel from potential real emergencies. With the press of a button and without needing to wait for a call from a monitoring station, an entire situation can be resolved saving time and money.
When can Cancel/Verify be used?
Whenever an alarm is triggered at the home location and the entry delay timer has elapsed, the alarm signal is sent to the monitoring station, and the Cancel/Verify card appears in the Alarm.com Fluent App. Cancel/Verify appears for all alarm events but does not appear in the Fluent App outside of an alarm event.
How long is Cancel/Verify active during an alarm?
By default Cancel/Verify remains active in the Alarm.com app until 2 minutes past the alarm signal was sent. The length of time may be reduced based on monitoring station preference to allow for the best user and dispatch experience.
The following are examples of what you see when canceling or verifying an alarm using the Fluent App:
Cancel Confirmation
When pressing Cancel Alarm, a disarm signal is sent to the panel, similar to disarming directly at the panel. The disarm command in the Event History lists which login name the disarm was sent from.
The following is what you will see when you submit a Cancel response to an alarm event:
The following is the confirmation message that appears on the home page after you submit a Cancel response to an alarm event:
Verify Confirmation
When pressing Verify Alarm, the alarm signal is verified and sent to the monitoring station. The system remains in the alarm state when the alarm event is verified.
The following is what you will see when you submit a Verify response to an alarm event:
The following is the confirmation message that appears on the home page after you submit a Verify response to an alarm event:
What if multiple users attempt to Cancel/Verify an alarm from different devices?
Only the first user to enter the app and respond with a Cancel or Verify has the corresponding event code forwarded to the monitoring station. Any other users attempting to submit a simultaneous response are presented with a Signal Already Sent message indicating whether it was canceled or verified.
Signal Already Sent examples
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