If your cameras have been recording frequently and you're no longer seeing any new saved recordings, it's likely you've exceeded your monthly clip allowance, or the number of clips that can be uploaded to your account each month. This amount is not affected by how many clips are currently stored on your account. The clip allowance will reset on the 1st of each calendar month.
Once the clip limit has been reached, your recordings will automatically pause and cannot be resumed until the clip limit has been reset. The recordings will not automatically resume once the clip limit has been reset. To resume camera recording, please follow the steps below.
To check how many clips are on your monthly limit, or to check how many have been currently recorded this month, follow these steps.
Deleting clips will not affect how many clips have uploaded in a month. Clips are automatically deleted in an oldest first fashion as new clips are added unless you have set a video clip(s) to have protected status.
If you have any other questions about this issue, please contact our Account Specialists at 855-238-4826 for further assistance.
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