If the ADC-VDB770 disconnects from the user's network due to networking hardware replacement (e.g., a new router or access point) or Wi-Fi settings change, reconnect the device using AP mode or WPS.
Reconnect the VDB770 using AP mode:
- The camera is in Access Point (AP) mode when the button LED is blinking white. If necessary, access AP mode by holding down the doorbell button for 35-40s and release when the LED turns to blinking white.
- Using a Wi-Fi-capable device (e.g., smartphone or computer), find and connect to the camera’s network; the SSID should have the format ADC-VDB770 (XX:YY:ZZ) where XX:YY:ZZ is the last 6 characters of the MAC address, which is printed on the included reference card.
- On the same device, open a web browser and enter http://vdb770install or 192.168.1.1 in the web address field. Follow the on-screen instructions to add the ADC-VDB770 to the Wi-Fi network. Verify the LED turns solid green, indicating the connection is complete.
Reconnect the VDB770 using WPS:
Note: Not all routers have the WPS feature. If WPS is unavailable, use AP mode to reconnect the VDB770.
- Press and hold the doorbell button on the VDB770 for 30-40 seconds until the button LED starts blinking blue.
- Put the router, access point, or Wi-Fi extender into WPS mode. This typically involves pressing the WPS button on the networking device. Refer to the manufacturer's manual for more information.
- Wait approximately 2 minutes for the VDB770 to connect. Verify that the button LED turns solid green.
Troubleshooting
- If there are issues connecting the Alarm.com Video Doorbell to the account, power cycle the camera by pressing and holding the main button for 40-45 seconds until the LED starts blinking yellow. After the camera reboots, try connecting again.
- If possible, power cycle the networking device that the camera is connected to, or move the camera closer to the networking device.
- If issues persist, factory reset the Alarm.com Video Doorbell by pressing and holding the main button for at least 45-50 seconds until the LED starts blinking red and green. The camera will reboot with factory defaults.
Important: If the camera was previously installed to an Alarm.com account, it will need to be deleted before it can be installed again.
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